Essential Online Store Policies for Moonlit Haven

1. Returns & Refunds Policy

All products are made to order and shipped directly from U.S.-based print partners. Because each item is custom printed, we do not accept returns or exchanges for buyer’s remorse, wrong size, or incorrect ordering. If your order arrives damaged, misprinted, or defective, we’ll happily replace it or issue a refund. Please contact us within 30 days of delivery with photos of the issue. All replacements and returns are handled through our U.S. production partners.

2. Shipping Policy

All items are printed and shipped from our U.S. print partners. Most orders arrive within 7–10 business days. Processing times are typically 2–5 business days before shipping. Tracking information will be provided once your order has shipped. Orders containing multiple items may arrive separately. Please note that delivery delays can occasionally occur due to carrier or weather issues.

3. Payment Policy

All prices are listed in USD, and payment is collected at checkout. We accept major credit cards, PayPal, and other secure payment options depending on platform. Each product is made to order, so your card will be charged immediately upon checkout.

4. Privacy Policy

We collect only the personal information necessary to process your order, such as your name, email, and shipping address. This information is used solely for order fulfillment and communication. We may share limited information with trusted partners like Printify and payment processors for fulfillment and payment purposes. We do not sell or share your data with third parties for marketing. Cookies may be used to improve your shopping experience and analyze website traffic.

5. Terms of Service

By using this website, you agree to comply with all applicable laws and to provide accurate order information. All designs, artwork, and content on this site are the property of the brand and may not be reproduced without permission. We are not responsible for shipping delays or issues caused by carriers. We reserve the right to cancel or refuse any order at our discretion.

6. Contact & Support Policy

If you have any questions about your order, please reach out to our support team at contact@moonlithaven.online. We aim to respond to all inquiries within 1–2 business days. Our support hours are aligned with U.S. business hours (Eastern Standard Time).